Man With Van Ickenham Terms and Conditions

These terms and conditions set out the basis on which Man With Van Ickenham provides removal, delivery, transport, and related services within the UK. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These conditions are designed to clarify each party’s responsibilities, the booking process, payment expectations, cancellation rights, liability limits, and waste handling requirements. They apply to all domestic and commercial jobs unless a written agreement states otherwise.

In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer, client, or any authorised representative acting on the customer’s behalf. The phrase van hire with driver may be used to describe the service, but the exact scope of work depends on the booking confirmation and any information supplied before the job starts. These terms should be read together with any written quote, schedule, or service notes.

We aim to provide a clear and fair service for every man with a van service, whether it involves moving items, transporting goods, or assisting with loading and unloading. However, all services are subject to availability, vehicle capacity, access conditions, legal requirements, and the accuracy of the information provided by the customer. If anything in these terms is unclear, the customer should ask for clarification before booking is accepted.

Booking begins when the customer provides job details, including collection and delivery addresses, item descriptions, access restrictions, preferred dates, and any special handling requirements. A quote may be issued verbally, by message, or in writing. Quotes are usually based on the information supplied at the time and may change if the job differs from what was described. A booking is only confirmed once we have accepted the order and, where required, received any deposit or advance payment.

Customers must ensure that all booking information is accurate and complete. This includes the number and size of items, whether dismantling is needed, the presence of heavy or fragile goods, floor levels, parking arrangements, and any delays that may affect the schedule. If the customer gives incorrect or incomplete information, we may revise the price, alter the vehicle size, change the staffing level, or cancel the booking if the service cannot reasonably be completed as planned.

We reserve the right to refuse or withdraw a quotation if the job appears unsafe, unlawful, outside our service scope, or likely to require resources beyond those originally requested. In some cases, removal van services may need additional charges for waiting time, congestion, tolls, permits, parking fees, or extra labour. Any such charges will normally be explained before the work starts, although urgent changes may be added during the job where necessary and reasonable.

Payment terms will be confirmed at the point of booking or on the invoice. Unless otherwise agreed, payment is due on completion of the work or by the deadline stated on the invoice. We may request a deposit, full prepayment, or part payment in advance, especially for larger jobs, short-notice bookings, or services involving third-party costs. Accepted payment methods may include bank transfer, card payment, or cash where permitted.

All prices are quoted in pounds sterling and may be either fixed or estimated. An estimate is based on the expected time, labour, distance, and vehicle use, and may be adjusted if the actual job varies from the booked description. If extra time is required because of traffic, waiting, access problems, underestimated volume, or additional tasks requested by the customer, an additional charge may apply. Any extra charge will be calculated reasonably and in line with the quoted rate or a clearly communicated rate card.

If payment is not made on time, we reserve the right to charge reasonable recovery costs, suspend future services, or pass the debt to a collection process where lawful. The customer will remain liable for any unpaid balances. We may also retain goods in our lawful possession only to the extent permitted by law and only where a valid right to do so exists under the relevant agreement. Any dispute about an invoice must be raised promptly and in good faith.

Cancellations and amendments must be made as early as possible. If the customer cancels a booking, cancellation charges may apply depending on the notice given, any preparatory work already completed, and any costs we have incurred. For example, where a vehicle has been allocated, staff scheduled, or materials purchased, a proportionate charge may be charged. The closer the cancellation is to the agreed time, the more likely it is that a fee will apply.

We may also cancel or reschedule a booking if circumstances beyond our reasonable control prevent us from attending or completing the job safely. These may include severe weather, accidents, breakdowns, staff illness, road closures, access restrictions, industrial action, or legal limitations. In such cases, we will aim to rearrange the booking where possible, but we will not be responsible for indirect losses arising from the cancellation or delay, provided we have acted reasonably.

If the customer is not ready at the agreed time, or if access is prevented by missing keys, incorrect addresses, parking restrictions, or unavailable recipients, waiting time may be charged. Where a delay causes the job to exceed the agreed slot, we may continue only if it is safe and practical to do so. Otherwise, the job may be rebooked and a further call-out fee may apply. We recommend that customers keep a suitable person available to approve decisions during the service.

Our team will take reasonable care while handling items, property, and access areas. However, the customer is responsible for ensuring that items are properly packed, secured, and suitable for transport unless we have agreed in writing to pack or protect them. Fragile items, antiques, glass, electronics, and sentimental belongings should be clearly identified. We may refuse to move items that are unsafe, unstable, improperly packaged, or likely to cause harm to people or property.

Liability is limited to loss or damage caused by our proven negligence or breach of contract. We will not be responsible for pre-existing damage, wear and tear, inherent defects, or items that were not declared as fragile or high value. We are also not liable for losses caused by the customer’s own actions, poor packaging, incorrect instructions, or failure to provide appropriate access. The customer should consider taking out insurance for goods of special value.

Where goods are dismantled and reassembled, or where the customer asks us to carry out practical assistance beyond standard transport, we will act carefully and competently, but we cannot guarantee the condition of items already weakened, poorly assembled, or unsuitable for repeated handling. Any claim for damage must be reported as soon as reasonably possible and supported by evidence. Our total liability, where legally allowed, will not exceed the amount paid for the specific service that gave rise to the claim.

If a job includes disposal, clearance, or removal of unwanted items, it is the customer’s responsibility to tell us what is being removed. Waste must be described accurately so that we can decide whether it can be transported, transferred, or disposed of lawfully. We comply with UK waste regulations and will only carry waste in a manner consistent with the relevant legal duties, including record-keeping and responsible disposal where required.

Customers must not ask us to remove hazardous, toxic, explosive, illegal, or contaminated materials unless this has been specifically agreed and lawfully arranged in advance. This includes chemicals, asbestos, medical waste, gas bottles, oil, solvents, and similar regulated substances. If prohibited waste is discovered on the day, we may refuse collection, adjust the service, or end the job if continuing would be unsafe or unlawful. Any additional costs caused by incorrect waste descriptions may be charged to the customer.

Waste carrier compliance may require us to keep details of the waste transferred and to ensure it is taken only to suitable facilities. The customer warrants that any waste handed over is lawfully owned or lawfully controlled and that no item contains hidden hazardous content unless declared before collection. We may ask for photographs, item lists, or other supporting information to confirm compliance. Where recycling or disposal fees apply, these may be added to the final charge.

Customers must ensure that they have the right to instruct the removal of goods, waste, or furniture from the premises. We will not knowingly transport stolen, illegal, or disputed property. If an item appears suspicious or if we believe the instruction is unlawful, we may pause or refuse the work and, where appropriate, notify the relevant authorities. Our staff may also refuse to carry items that are too heavy, unsafe, or likely to cause damage to the vehicle or surrounding property.

Any access, parking, permit, or property preparation requirements remain the customer’s responsibility unless agreed otherwise. The customer should make sure that routes are clear, floors are protected where necessary, and lifts or loading areas are available if expected. If extra protective equipment is required because of unusual conditions, we may supply it and charge fairly for the cost. We may also refuse to enter areas that are unsafe, unstable, or likely to expose staff to unacceptable risk.

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. Subject to that, all implied terms are excluded to the fullest extent permitted. These conditions are intended to be interpreted in a commercially reasonable way and in line with the Consumer Rights Act 2015, the Consumer Contracts Regulations where applicable, and other relevant legislation.

We may make reasonable changes to these terms from time to time to reflect legal, operational, or administrative updates. The version in force at the time of booking will usually apply to that service. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No waiver of rights will be effective unless agreed in writing by an authorised representative.

The customer may not assign or transfer the booking without our consent. We may assign our rights and obligations where this does not materially affect the customer’s rights. Any statement, email, text, or note relating to the booking forms part of the service record only to the extent that it is consistent with these terms or expressly agreed in writing. These terms are intended for UK service use and may be applied alongside any lawful local operational rules.

Any complaint should be raised promptly so that we can investigate and, where appropriate, offer a remedy. We aim to deal with concerns fairly and efficiently. However, the customer must not withhold payment for undisputed amounts while a separate issue is being reviewed, unless required by law. Where a matter cannot be resolved informally, the parties agree to attempt settlement through a reasonable dispute process before starting formal proceedings.

These terms and any dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales will have non-exclusive jurisdiction, meaning claims may be brought in those courts where permitted by law. By booking a service with Man With Van Ickenham, the customer confirms acceptance of this legal framework and agrees that the service will be provided on the basis set out above.

Nothing in this document affects statutory rights. Customers acting as consumers retain the protections given by applicable UK law, and business customers retain only those rights that cannot be excluded. The purpose of these terms is to create a transparent and workable agreement for a professional man with van service, balancing flexibility for the customer with practical protection for the service provider.

By proceeding with a booking, the customer confirms that they are authorised to accept these terms on behalf of themselves or the person or organisation they represent. The booking request, quote, and service delivery will be treated as evidence of agreement unless a written objection is raised before the job begins. These terms complete the agreement between the parties in relation to the booked service.