Privacy Policy
Man with Van Ickenham Privacy Policy
This Privacy Policy explains how Man with Van Ickenham collects, uses, stores and protects personal data relating to customers and prospective customers in the Ickenham area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and related legislation. This Privacy Policy applies to all services provided by Man with Van Ickenham to customers and enquirers in our service area.
Who we are and scope of this policy
Man with Van Ickenham provides transport and removal services to residential and business customers. In order to provide these services, we need to collect and use certain personal data about individuals. This Privacy Policy applies to personal data processed by Man with Van Ickenham in the context of enquiries, bookings, service delivery and related communications with our customers and suppliers in the Ickenham area.
What personal data we collect
We only collect personal data that is relevant and necessary for the purposes described in this Privacy Policy. This may include the following categories of information about you:
Identification and contact information such as your name, address, service addresses for collection and delivery, and any other contact details you choose to provide to us when you make an enquiry or booking.
Booking and service information such as details of your requested service, property access details where needed for the service, dates and times of bookings, inventory or item descriptions where you choose to provide them, and related notes necessary to complete the service.
Communication information such as records of communications between you and Man with Van Ickenham, including information you provide to us when you make an enquiry, request a quote, update a booking, or provide feedback.
Payment and transaction information such as the amount charged for services, payment method type, invoice references, and confirmation that payment has been made. We do not store full card details where payment is processed through a secure third party payment processor.
Technical and usage information collected when you visit our website or interact with our online content, such as basic device and browser information and pages visited, where such data is collected. This information is typically collected in an aggregated form and does not directly identify you, but may still be treated as personal data where it can be linked to you.
How we collect your personal data
We usually collect personal data directly from you when you contact Man with Van Ickenham, including when you:
Make an enquiry about our services.
Request a quote or estimate.
Confirm a booking for transport or removal services.
Communicate with us to amend or update an existing booking.
Provide feedback, comments or complaints about our services.
In some cases, we may receive information about you from third parties, for example where a booking is made on your behalf by a family member, friend, business partner or letting agent. In these cases, we take reasonable steps to ensure that you are informed about our processing of your personal data.
Lawful basis for using your data
Man with Van Ickenham processes personal data only where we have a valid lawful basis under data protection law. Depending on the context, we may rely on one or more of the following legal grounds:
To perform a contract with you or to take steps at your request before entering into a contract. This includes processing your data to respond to enquiries, provide quotes, confirm bookings, deliver transport and removal services, and manage payments.
To comply with legal obligations. We may need to retain certain records for tax, accounting or regulatory requirements, and to respond to lawful requests from authorities where required by law.
Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. Examples include managing our business operations, improving our services, maintaining accurate records, preventing fraud, and handling queries or complaints.
Consent. In limited situations, we may rely on your consent to process personal data, for example for certain types of optional communications. Where we rely on consent, you have the right to withdraw it at any time.
How we use your personal data
We use the personal data we collect for the following purposes:
To provide and manage our transport and removal services, including handling enquiries, providing quotes, confirming bookings, planning routes and resources, and carrying out collections and deliveries.
To communicate with you about your enquiries, quotes, bookings, changes to services, and to respond to any questions or concerns you raise.
To process payments for services and issue invoices, receipts and any necessary documentation.
To manage our business operations, including maintaining accurate records of jobs, monitoring service quality, and improving our processes.
To comply with our legal and regulatory obligations, including record-keeping obligations and responses to lawful requests from public authorities.
To protect our rights, property and safety, and those of our staff, customers and third parties, including the prevention and detection of fraud or misuse of our services.
Use of data processors and third parties
We may engage trusted third party service providers to process personal data on our behalf as data processors. These processors may include providers of payment processing services, accounting or bookkeeping services, secure data storage, and technology or support services used to manage bookings and communications.
Where we use data processors, they are only permitted to process personal data in accordance with our instructions and only for the purposes described in this Privacy Policy. They are required to keep personal data secure and confidential and must not use it for their own purposes.
We do not sell or rent your personal data to third parties. We will only share your data with third parties where this is necessary for the provision of our services, required by law, or where you have given your consent.
Data retention and storage
Man with Van Ickenham keeps personal data only for as long as necessary for the purposes for which it was collected, and in line with applicable legal and regulatory requirements.
We generally retain customer records including booking details and related communications for a period that enables us to handle any queries, disputes or legal claims that may arise following the completion of a service. Certain information may need to be kept for a longer period to meet legal or tax obligations.
When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be associated with you.
How we protect your personal data
We take appropriate technical and organisational measures to protect the personal data we hold from unauthorised access, disclosure, alteration or destruction. These measures include controls over who can access personal data, secure storage arrangements, and appropriate procedures for handling data.
While we take reasonable steps to protect your personal data, no system can be completely secure. You should take care when providing personal data and ensure that any communications you send to us are transmitted securely.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data processed by Man with Van Ickenham. These include:
The right of access. You have the right to request confirmation as to whether we process your personal data and, if so, to obtain a copy of that data and information about how it is used.
The right to rectification. You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or updated.
The right to erasure. In certain circumstances, you may have the right to request that we delete your personal data where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
The right to restrict processing. You may have the right to request that we restrict the use of your personal data in certain situations, for example while we verify its accuracy or deal with an objection.
The right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as the lawful basis, in which case we will stop processing unless we have compelling legitimate grounds to continue.
The right to data portability. In some circumstances, you may request that your personal data is provided to you or to another controller in a structured, commonly used and machine-readable format.
You also have the right to lodge a complaint with a data protection supervisory authority if you are concerned about how we handle your personal data.
Children
Our services are intended for adults and business customers. We do not knowingly collect personal data relating to children. If we become aware that we have inadvertently collected personal data about a child, we will take steps to delete that information as soon as reasonably possible.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or the way we process personal data. Any updated version will apply to all personal data held by Man with Van Ickenham at the time of the change. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
