Terms and Conditions
Man with Van Ickenham Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Ickenham provides removal, transport and associated services within the United Kingdom. By placing a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Customer means the person, firm or organisation requesting or using our services.
We, us, our means Man with Van Ickenham and any employees, subcontractors or agents engaged by us to deliver the services.
Services means any removal, collection, delivery, loading, unloading, packing, transport, waste transfer or related services that we agree to provide.
Goods means the items and belongings that you request us to move, transport or handle.
Booking means a confirmed agreement for services on a specified date and time, whether agreed verbally, in writing, or via electronic communication.
2. Scope of Services
We provide man and van services, including local and regional removals, collections, deliveries, and associated assistance with loading and unloading. Our service area primarily covers Ickenham and surrounding locations, but we may operate across wider areas of the UK by agreement.
The precise scope of the services for each booking, including the type of vehicle, approximate duration, number of operatives and pickup and delivery points, will be agreed at the time of booking based on the information you provide.
We do not undertake specialist removals such as heavy machinery, hazardous materials or items requiring specialist lifting equipment unless expressly agreed in writing in advance.
3. Booking Process
3.1 Quotation
Quotations are based on the information you provide regarding locations, access, parking, volume of goods, nature of items, and any special requirements. Quotations are estimates only and may be adjusted if the information supplied is incomplete or inaccurate, or if the scope of work changes on the day.
3.2 Confirmation of Booking
A booking is considered confirmed when we have accepted your request for services and a date, start time and pricing basis have been agreed. We may ask for confirmation in writing or via electronic message before treating a booking as confirmed.
We reserve the right to decline any booking request without providing a reason.
3.3 Customer Responsibilities at Booking
You are responsible for ensuring that all details provided at the time of booking are accurate, including addresses, access details, parking arrangements, and an honest description of the volume, weight, and nature of the goods. You must inform us of:
a. Any items of exceptional value, fragility or size.
b. Any restricted access, narrow stairs, lifts, low bridges or other obstacles.
c. Any items requiring disassembly or reassembly.
Failure to provide accurate information may result in delays, additional charges, or our refusal to complete all or part of the services.
4. Pricing and Payments
4.1 Pricing Basis
Our services may be charged on an hourly rate, a fixed price, or a combination of both, as agreed at the time of booking. The pricing basis will be communicated to you in advance.
4.2 Additional Charges
Additional charges may apply in the following situations:
a. Delays caused by you, your agents, or circumstances under your control, including waiting time for keys, access issues or incomplete packing.
b. Work taking longer than initially estimated due to under-declared volume of goods or unforeseen difficulties not disclosed at booking.
c. Extra services requested on the day, such as additional stops, additional items, or packing services.
d. Parking charges, tolls, congestion charges, or fines caused by inadequate parking arrangements where you are responsible for securing such arrangements.
4.3 Payment Terms
Unless otherwise agreed in writing, payment is due on completion of the services on the same day. We reserve the right to request part or full payment in advance, particularly for larger or long-distance bookings.
We accept commonly used UK payment methods as specified at the time of booking. You must ensure that you have the means to pay on completion. Failure to pay may result in us retaining goods until payment is received, and may incur late payment charges.
4.4 Late Payment
If payment is not received by the agreed date, we may charge reasonable interest and administrative fees for recovery of the outstanding amount. We also reserve the right to suspend or cancel further services until full payment has been made.
5. Cancellations and Amendments
5.1 Customer Cancellations
If you wish to cancel or amend your booking, you must notify us as soon as possible. The following cancellation terms will usually apply:
a. Cancellations made more than 48 hours before the scheduled start time may be made without a cancellation fee.
b. Cancellations made between 24 and 48 hours before the scheduled start time may incur a cancellation charge of up to 50 percent of the estimated booking value.
c. Cancellations made less than 24 hours before the scheduled start time may be charged up to 100 percent of the estimated booking value, at our discretion.
Any non-refundable costs incurred by us in preparation for your booking may also be charged.
5.2 Amendments
Any changes to the date, time, addresses or scope of the services are subject to availability and may affect the price. We will inform you of any revised charges before accepting an amendment.
5.3 Our Right to Cancel or Amend
We reserve the right to cancel or reschedule a booking in circumstances beyond our reasonable control, including severe weather, vehicle breakdown, staff illness, accidents, or other events which make performance of the services unsafe or impracticable. In such cases, we will offer a new date or time as soon as reasonably possible. Our liability in such cases is limited to providing a rescheduled service or refunding any amount paid in advance for services not provided.
6. Access, Parking and Customer Obligations
6.1 Access
You are responsible for ensuring that we have safe and reasonable access to the collection and delivery locations, including any necessary entry codes, key arrangements or permissions. Restricted access that was not notified at booking may result in additional charges or our refusal to carry out part of the services.
6.2 Parking
You must arrange suitable parking for the vehicle as close as possible to the property entrances. This may include obtaining permits or authorisations from local authorities, property managers or other relevant parties. If appropriate parking is not available, we may charge for extra time spent and any parking fees or penalties incurred.
6.3 Preparation of Goods
Unless otherwise agreed, you are responsible for packing your goods safely and adequately in suitable containers, and for securing or protecting fragile or delicate items. We are not responsible for damage arising from inadequate packing or preparation carried out by you or by a third party on your behalf.
6.4 Presence During the Move
You or a responsible representative must be present during loading and unloading to direct our operatives and confirm that the correct goods are being moved. If no one is present, we will use our reasonable judgment but accept no liability for any items left behind or moved in error.
7. Excluded and Prohibited Items
We do not carry or handle the following items unless expressly agreed in writing and in compliance with applicable regulations:
a. Hazardous, flammable or explosive materials, including gas cylinders, fuels, chemicals and paints.
b. Illegal items or substances.
c. Live animals or plants requiring special conditions.
d. Perishable food items, unless agreed for immediate short-distance transport.
e. Valuable items such as cash, jewellery, important documents, antiques or fine art, unless declared and specifically accepted by us.
If prohibited items are included without our knowledge, you will be responsible for any resulting loss, damage, fines or penalties and we may dispose of such items at our discretion.
8. Liability and Limitations
8.1 Our Duty of Care
We will exercise reasonable care and skill in providing our services. However, our liability is subject to the limitations set out in this section.
8.2 Limit of Liability for Goods
To the fullest extent permitted by law, our liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, is limited to a reasonable amount taking into account the nature of the service and the fees paid. We may, at our discretion, limit our liability to a fixed monetary amount per booking or per item.
We are not responsible for loss or damage to:
a. Goods packed by you or a third party, where damage is due to poor packing.
b. Fragile items not adequately protected.
c. Items with pre-existing defects, wear or damage.
d. Electrical or mechanical items that fail to operate after moving, unless there is visible external damage caused by us.
8.3 Indirect or Consequential Loss
We are not liable for indirect, consequential or economic losses, including loss of profits, loss of business, loss of use, or emotional distress arising from delay, damage, or failure to complete the services, except where such limitation is prohibited by law.
8.4 Time Limit for Claims
Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within 7 days of completion of the services. You must provide reasonable evidence to support your claim. Failure to notify us within this period may affect our ability to investigate and may result in us rejecting the claim.
8.5 Events Beyond Our Control
We will not be liable for any loss, damage or delay caused by events or circumstances beyond our reasonable control, including traffic conditions, accidents, extreme weather, road closures, public disturbances or industrial action.
9. Waste Handling and Environmental Regulations
9.1 Waste Transport
Where we agree to remove waste or unwanted items, we will do so in accordance with applicable UK waste management and environmental regulations. Only certain categories of waste will be accepted and we may refuse any items that are prohibited or not suitable for transport.
9.2 Customer Responsibilities
You are responsible for accurately describing any waste items to be removed and for segregating them where required. You must not present hazardous, clinical, chemical or other controlled waste unless explicitly agreed and arranged in compliance with all relevant regulations.
9.3 Disposal
Waste will be taken only to licensed disposal, recycling or transfer facilities. Any charges associated with disposal, including weight-based fees or special handling charges, will be passed on to you, as agreed at the time of booking or as subsequently notified.
10. Insurance
We maintain insurance appropriate to the nature of our operations, in line with standard practice for man and van and removal services in the UK. This may include vehicle insurance, public liability cover and limited cover for goods in transit. Specific details or copies of insurance certificates may be available on request.
You are encouraged to arrange your own additional insurance for high-value items or where you require cover beyond our stated limitations of liability.
11. Complaints and Dispute Resolution
11.1 Complaints Procedure
If you are dissatisfied with any aspect of our services, you should raise the matter with us as soon as possible so we can attempt to resolve it promptly. Please provide full details, including dates, locations, and a description of the issue.
11.2 Resolution
We will investigate complaints in good faith and aim to respond within a reasonable time. Where we accept that we are at fault, we may offer a remedy which could include a partial refund, rectification of the issue, or other reasonable compensation subject to the limitations set out in these Terms and Conditions.
12. Data Protection and Privacy
We collect and use personal information only for the purposes of handling enquiries, administering bookings, delivering services and complying with legal obligations. We will take reasonable steps to keep your data secure and will not share your details with third parties except where necessary to perform our services or as required by law.
13. Termination
We may terminate or suspend a booking or ongoing services with immediate effect if:
a. You fail to pay any amount due.
b. You act abusively or threaten our staff.
c. You request us to undertake illegal activities or to handle prohibited items.
d. Health and safety risks arise that make continuation of work unsafe.
In such circumstances, you will remain liable for any work already carried out and any applicable cancellation or call-out charges.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services, subject to any mandatory requirements of applicable consumer protection legislation.
15. General Provisions
15.1 Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us for the services. Any other terms or representations not expressly stated in writing shall not apply.
15.2 Variation
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. Any variation to these terms must be agreed in writing.
15.3 Severability
If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15.4 No Waiver
Failure or delay by us in enforcing any provision of these Terms and Conditions shall not be construed as a waiver of that or any other provision.
By making a booking with Man with Van Ickenham, you confirm that you have read, understood and agree to these Terms and Conditions.
